Mastermind ensures that we get your products to you as soon as possible. In order for us to ensure this is consistently possible, we aim to get your orders shipped within 2 working days of the purchase date.

*Please note, this would be the standard time, but in times of high demand or unfavourable conditions it may take us longer than expected.

Delivery Options are only available to the UK mainland and we are yet to deliver across Europe, which will be available soon.

*All prices may vary depending on current postal rates.

• Royal Mail First Class- Delivered within 1-3 working days.
  This service is offered within the UK by Royal Mail, which aims to deliver your products within 1 to 3 working days after the shipping date, however, please allow up to 10 working days to receive your products. Orders that are placed before 12:00pm between Monday and Friday are typically dispatched on the same day.
• Royal Mail Second Class- Delivered within 2-4 working days.
  This service is offered in the UK by Royal Mail, which aims to deliver your products within 2 to 4 working days after the shipping date, however, please allow them to deliver within 10 working days. Orders that are placed before 12:00pm between Monday and Friday are typically dispatched on the same day. Any orders that are made on Friday will not arrive until the following Monday. Orders from Northern Scotland may take 2 working days.
• Royal Mail recorded First Class- Delivered within 1-3 working days.
  Signature required.
• Royal Mail signed for requires your signature before the item can be delivered.
  Your order is tracked from the time you purchase your product to delivery. Delivery is expected between 1-3 working days, however, please allow up to 10 working days. Orders that are placard before 12pm between Monday and Friday are typically dispatched on the same day.

*It’s important to note that all orders made to note that all orders made to a BFPO(British Forces Post Office) address must be delivered using Royal Mail. All other couriers will not be permitted to fulfil shipment requirements

Age Verification and delivery:

Please note that if for any reason that you fail our Age verification check there is a strong possibility that your order may be delayed if this occurs, so please contact customer services immediately via email cs@mastermindsupply.co.uk

DELIVERY OPTIONS TO THE REPUBLIC OF IRELAND.
*Please note that we are no longer allowed to ship batteries or devices containing batteries outside of the United Kingdom via Royal Mail. Were only permitted to ship batteries via DHL express delivery. In order to avoid any delays and additional charges, you must ensure that you select this method at the checkout. You are limited to two(2) batteries per order

ADDITIONAL DELIVERY INFORMATION:
Shipping fees include handling and packing fees as well as delivery costs. Our delivery costs are calculated based on the package’s weight due to the limitations with our shipping partners. We advise that you group your items in one order. If you do not group your products together in one order, then it would be difficult to group two distinct orders placed separately, and shipping fees will apply to each shipment compared to just one if you group them together.

We assure you that your products are packaged well to endure the roughest transit’s.

All of our packages come with a return label attached. If any orders are returned by our shipping partner, due to an incorrect address provided by you, it will only lead to you being charged for an additional delivery in order for us to re-ship your order.

E-Liquids: We ensure that e-liquids are packaged appropriately, however, there is always a risk that a leak could occur in transit. If this happens, please let us know within 3 working days so we can promptly resolve any issues. If your e-liquid bottle has been breached we would advise against vaping the e-juice as it may become contaminated.

*Our working days include Monday-Friday and do not include weekends or bank holidays